Troubleshooting and help

Check that you signed in the same way on both devices. Apple and Google sign-ins are separate accounts. Then open Settings → Cloud & Sync and tap Sync Now. See If a device looks empty.

Tap Use this account here in Settings → Cloud & Sync. The other account's data is cleared from this device, and comes back when that account signs in again.

PDFs you add yourself stay on the device you added them on. Add the same PDF on the other device too. Moodle and Canvas files download on each device by themselves.

Whiteboards on the Notes tab stay on the device you made them on. Notes you write on lecture slides do sync.

Some university Microsoft accounts need the IT department's approval before you can sign in to other apps. Ask them, or sign in with Apple or Google instead.

On iPad or iPhone, open the plan sheet and tap Restore Purchases at the bottom. Make sure you're signed in with the account you subscribed with. A plan belongs to the account, not the device.

Your plan's AI actions for this month are used up. They come back next month, or you can change plan. See Plans and AI actions.

There's a limit of 60 AI requests an hour. Wait a little and try again.

Subscribe on an iPad or iPhone, then sign in with the same account on Windows or Android. Your plan comes with you.

Canvas view handles PDFs of up to 99 pages. Longer ones open in Page view, which has the pen, highlighter and eraser but no board photos or lasso.

The viewer shows PDFs, so Word and PowerPoint files open in their own app. The AI still reads their text. To write on one, save it as a PDF and add it to the module.

Turn on Pencil-only drawing in Settings → Interface. Then the Pencil draws and your finger moves the page.

iPadOS sometimes clears images while an app is in the background. PolyNotes notices and redraws them when you return. Give it a moment.

It holds up to 10 MB of images. Delete an image to make room.

Transcription runs on Windows only for now. On iPad, iPhone and Android, the button doesn't appear.

The first time, Windows downloads a speech model of about 600 MB. After that it's much quicker.

Turn on Online speech recognition in Windows Settings, under Privacy, Speech. If that still fails, PolyNotes transcribes the clip itself, up to 10 minutes a month.

It switches off while a lecture is recording, because the microphone is in use. Stop the recording to dictate.

Open your phone's Settings, find PolyNotes, and turn on Camera. Do the same for Microphone to record.

Photos taken during a class file when the class ends. Photos taken outside any class wait in the gallery: open it from the Camera tab and choose a module. Check your timetable has the class in it.

Recordings over 95 MB, about 6½ hours, are too long to upload. If it says your storage is full, captures upload as older ones expire after 30 days.

They appear once the class has ended or you've confirmed them, and once your iPad is online with PolyNotes open. Your phone doesn't need to be on.

Tap Paste my Moodle link instead, and enter the Moodle address you use in your browser.

Tap Refresh on Modules. It checks your connected courses for new files.

Calendar dates come in only when you tap Import Moodle calendar on the Timetable.

Moodle modules reach a new device by name. Tap Download when PolyNotes offers it, and your notes on the files follow.